It is important to us that you are completely satisfied with your purchase.
We can cancel the order for you if you contact us (Support@newluxuryhairweave.com) in time after your purchase.
- If contact us within 2 hours after your payment finished,10% of the order total will be charged as transaction fee.
- If after 2 hours,20% of the order total will be charged as transaction and handing fee.
- Once your order has been shipped out, we will not be able to cancel it for you.
Return & Exchange
We accept return on products. Customers has the right to apply for return within 7 days after the receipt (Once beyond 7 days, we will not offer free exchange or free return service, please keep a good contact during this period).
|Dislike/Unsuitable||Within 7 days|
|Change style or color||Within 7 days|
|Shipping wrong items||Within 7 days|
|Quality problem||Within 7 days|
- If you want to return it within 7 days, please keep the item in original condition, Items have been used or washed is not allowed to return and more.
- 20% restocking fee will be applied for all returned merchandise, because New Luxury Hair Weave does not sell refurbished or previously owned products.
- No Return & Exchange for customized hair.
Return & Exchange Method 2
Please contact our New Luxury Hair Weave services representatives within 7 days of receipt of your hair via mail.
Please indicate the reason you want to exchange or return your hair, please attach any applicable
Our customer services representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to you.
Please ship hair back to the address we provide you, please include the order number. You are also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to Support@newluxuryhairweave.com after you have shipped your package